Work

How I think about product.

Three years shipping product inside a regulated bank at scale. Real constraints: compliance, legacy systems, operational risk. Real outcomes: $20M in additional monthly recoveries, analytics rebuilt for 100+ teams, a platform modernized for 1,000+ agents. These are the decisions behind those numbers.

01

Manager, Product Manager — Agent Platforms

Jan 2026 – Present

Led modernization of an enterprise agent platform serving 1,000+ agents across a regulated, data-sensitive environment.

OwnedPlatform modernization strategy, backlog translation for 350+ workflows, data contracts and API design, prioritization across engineering, operations, risk, and compliance.
Decisions
Decomposing 350+ complex workflows into a parallel execution backlog across 6 teams without service disruption
Tradeoffs between modernization pace and operational risk in a highly regulated environment
Outcome1,000+ agents on the modernized platform with minimal disruption. Average handle time reduced by roughly 4 minutes per account.
LearnedLeading in regulated environmentsHow small workflow decisions compound at scale
02

Senior Associate, PM — Enterprise Messaging

Aug 2024 – Jan 2026

Platform-level product for an ML-powered enterprise messaging system supporting 100+ product and marketing teams.

OwnedProduct discovery, roadmap, and full redesign of self-service analytics and tooling.
Decisions
Identifying where campaign analytics, experimentation outputs, and actual user decision-making diverged
Which internal-facing capabilities would most reduce analyst dependency for 100+ teams
OutcomeTeams could independently target, evaluate, and optimize cross-channel campaigns without analyst support.
LearnedBuilding mental models for complex data systemsSelf-service design at platform scale
03

Associate, PM — Recoveries

Aug 2023 – Aug 2024

Product for recoveries operations directly affecting customer balances, payment plans, and settlement flows.

OwnedOffer flow redesign, the first digital experience for customers using debt settlement providers, regulatory compliance alignment.
Decisions
Redesigning offer flows to align business outcomes and customer needs without compromising compliance
What the first digital experience for this segment needed to communicate to be genuinely useful
OutcomeRoughly $20M in additional monthly recoveries while maintaining regulatory compliance.
LearnedBalancing customer experience with hard business constraintsDefining first-of-kind digital experiences in regulated spaces

These are intentionally brief. Happy to go deep on any of them.